At Epicenter, customer experience is the foundation of our success. We equip our teams with advanced training and technology to deliver seamless, solution-driven service. By proactively gathering and analyzing customer insights, we drive continuous improvement, refine our offerings, and elevate service excellence.
Our commitment to delivering measurable outcomes fosters trust, long-term partnerships, and business growth.
We have obtained certifications for ISO 9001:2008 (Quality Management System), ISO 27001:2013 (Information Security Management System), and PAS 99:2012 (Integrated Management System) which acts as testimony to our commitment.
We were also among the first BPM companies in India to achieve PCI-DSS (Payment Card Industry Data Security Standards) certification.
We adhere to Customer Operations Performance Center (COPC) and Six Sigma principles, aiming for peak agent utilization, top-tier performance metrics, and unparalleled customer experience. This helps us to get consistent high-quality results which translates into surpassing service SLAs consistently. With rigorous training, risk management, and robust security governance, we ensure compliance, safeguard data, and protect information integrity at every stage.
Our quality framework is rooted in best practices, established methodologies, and a steadfast commitment to delivering exceptional results.
We have obtained certifications for ISO 9001:2008 (Quality Management System), ISO 27001:2013 (Information Security Management System), and PAS 99:2012 (Integrated Management System) which acts as testimony to our commitment.
We were also among the first BPM companies in India to achieve PCI-DSS (Payment Card Industry Data Security Standards) certification.
At Epicenter, cost savings are not an afterthought; they are an integral part of our operational strategy.
We help our clients achieve significant cost reductions through several key initiatives:
We employ data analytics, rigorous testing methodologies, and cutting-edge tools to analyze every facet of business operations, streamlining processes and enhancing productivity.
Through process re-engineering and the implementation of quality tools and techniques, we achieve significant cost efficiencies.
We conduct business-level analysis to optimize capacity and resource utilization, ensuring maximum return on investment.
We implement robust process management, adherence to regulatory and compliance activities, and effective change management strategies.
Epicenter’s robust WFH infrastructure, proven during the COVID-19 pandemic, allows for seamless transitions and maintained productivity. We rapidly deployed WFH capabilities within 24 hours for over 3000+ employees. A dedicated team of support engineers ensures 24/7 IT infrastructure support, maintaining security and efficiency.
Our own Employee Productivity Monitoring platform further tracks and enhances employee efficiency in the WFH environment.
