Our esteemed client is a well-known name in the facility management industry across the globe. They have served clients successfully since the 1960s and have 55+ years of experience. The facilities we serve use Epicenter-developed Food Ordering Platform using Mobile and Web to order different types of meals.
Epicenter’s meal ordering system has transformed the dining experience for our guests. It’s intuitive, convenient, and allows them to personalize their meals.
From an operational perspective, we’ve seen significant improvements in efficiency, cost savings, paper and food waste reduction.
Epicenter has successfully developed, integrated, and implemented a next-gen, ultra-modern Software Platform that allows customization of Food orders and delivery as per the user’s preferences.
The Food ordering process is fully automated using Epicenter’s user-friendly platform, which is integrated with the Facility Information Management System. This has enabled process automation and proved very cost-effective, making it a win-win situation for our client.
• The Food Server staff used to follow the manual process of taking the food order on paper and submitting it to the kitchen staff
• The meal menu card did not include possible customizations. There was no scheduling option to repeat a meal menu
• The food billing was manually punched into the system and was required to be automated to avoid manual errors and delivery challenges
Hence, a solution was required to automate the entire food ordering system, track the status of active users, and make the entire process seamless, error-free, and cost-effective.
Meals served till date
Suites Managed
Accuracy delivered
• Epicenter has designed, developed, and implemented a food ordering mobile and web platform that has seamlessly integrated with the facility information systems
• The Platform works both online and offline mode, supporting Android, Windows, and IOS platforms
• The Platform supports a Secured Single Sign-On feature and can be integrated with any third-party platform, viz. ERP, CRM, etc.
• QR and Bar Code based technology to ensure 100% delivery accuracy
• The app supports easy integration of food bills with the core financial system
• Reports and detailed yet simplified analytics on orders and food patterns
• The application is GDPR and PDPA compliant
Automated reporting of active user status, meal preferences to customize meal options, customized meal ordering, repeat menu option, auto-order option, QR/Bar code support for verification of meal order.
• Provision to integrate with API and customize with any Information Management System (IMS)
• Real-time encrypted user data
• User-friendly, responsive application, compatible with major browsers
• Platform OS agnostics viz. iOS, Windows, and Android
• Dynamic auto order and repeat order based on preference
• Verification of Client via QR / Bar code and validation with meal order
• Integration with SAP, ERP, CRM, etc.
• Provisions for API-based integrations
• Dynamic import of guests’ data via a secured SFTP channel
• SSO with Active Directory / LDAP/ ADFS authentication
• Used Captcha for login authentication
• Account protection feature for subsequent failed attempts
• Secured and Controlled Cloud Environment as per Standard Information Security Practices
• Role-based User modules with different Privileges
• Real-time Order Modifications
• Food Preferences based on the various filters and criteria viz. Food Allergies, Veg / Non-Veg preferences, etc.
• Repeat Orders based on the historical Orders
• Infant Diet option
• Meal Order Inquiry Search
• Provision for allowing meals for one-time users
• QR / Bar code-based meal order validation
• Billing summary for generating the invoice
• 20+ Default Reports with customization
• Provision to capture all user audit logs