Customer Goods and Retail

Elevating Customer Experiences and Driving Growth

Epicenter's Expertise
in Consumer Goods & Retail

Epicenter provides tailored solutions to consumer goods and retail companies, helping them enhance customer experiences, optimize operations, and drive sales growth. Our expertise spans a wide range of services, from contact center management and staffing optimization to digital marketing support.

We leverage data-driven insights and cutting-edge technology to create customized strategies that meet the unique demands of this dynamic industry. We work with both large multinational corporations and emerging brands, providing the support they need to thrive in an increasingly competitive marketplace.

Optimizing operations in Consumer goods & Retail

Increase in order value

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Retailers connected in 11 months

+ 0 M

Language Capability

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What we do

Contact Center Management
  • Peak Time Management: We implement robust strategies and emergency plans to effectively handle unexpected surges in call volume, ensuring consistent customer service, even during peak periods.
  • Multi-Channel Support: We offer seamless support across phone, email, chat, and social media to meet customer preferences.
  • Agent Training & Development: We offer comprehensive training programs to equip agents with the necessary skills to effectively handle customer inquiries and resolve issues.
Retailer Onboarding & Engagement
  • We help consumer goods companies onboard retailers onto new digital platforms, overcoming adoption barriers through effective communication and support.
  • We provide expert troubleshooting to resolve any technical or operational issues that retailers may encounter.
  • We employ a customer-first approach, focusing on building strong relationships with retailers to drive adoption and engagement.
Staffing Optimization
  • Forecasting & Staffing Optimization: We develop accurate forecasting models based on historical data to ensure optimal staffing levels, minimizing operational costs while maintaining service level agreements (SLAs).
  • Multilingual Support: We provide multilingual support to cater to diverse customer populations.

Why Choose Epicenter for Your Consumer Goods & Retail Needs?

Epicenter understands the unique challenges of the consumer goods and retail industry and provides solutions that deliver measurable results.

Data-Driven Approach

We leverage data analytics to inform our strategies, ensuring optimal resource allocation and maximum efficiency.

We prioritize customer satisfaction, ensuring positive brand perception and customer loyalty.

We can scale our services to meet your fluctuating demands, whether seasonal or driven by rapid growth.

We offer flexible engagement models that can be customized to your specific requirements and budget.

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